---
title: Retracting a raffle/prize draw ticket
description: How to retract raffle tickets.
---

[Skip to content](https://support.emma-live.com/retracting-a-raffle/prize-draw-ticket#main-content)

[More support](https://support.emma-live.com/kb-tickets/new?hsLang=en)

[![Emma Logo\_POS\_rgb](https://support.emma-live.com/hubfs/Emma%20Logo_POS_rgb.svg)](https://support.emma-live.com/?hsLang=en)

Open main navigation

Close main navigation

- [More support](https://support.emma-live.com/kb-tickets/new)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://support.emma-live.com/?hsLang=en)
2. [Raffle & Prize Draw](https://support.emma-live.com/raffle-prize-draw?hsLang=en)

# Retracting a raffle/prize draw ticket

## If you need to retract a raffle/prize draw ticket for a guest you can do so by following these steps.

**Retracting an individual raffle ticket**

- Go to **Payments \> Prize Draw**
- Search for the **guest’s name**
- Select the ticket by **ticking the checkbox**
- Select **‘Void’** on the black bulk action pill
- Complete **Required fields**
- Click **Void**

 

**Voiding a bundle of raffle tickets**

- Go to **Payments \> Prize Draw**
- Search for the **guest’s name**
- Select all tickets in the bundle by **ticking the checkbox – the ‘Bundle’ column will state ‘Yes’**
- Select **‘Void’** on the black bulk action pill
- Complete **Required fields**
- Click **Void**

*\*If you don’t want communication to be sent to the guest about the voided ticket(s) make sure you enable the Disable Communications toggle when completing the required fields.*

 

**Retracting an individual ticket**

**![retracting raffl1](https://support.emma-live.com/hs-fs/hubfs/retracting%20raffl1.png?width=670&height=291&name=retracting%20raffl1.png)**

**![retracting raffle 2](https://support.emma-live.com/hs-fs/hubfs/retracting%20raffle%202.png?width=670&height=288&name=retracting%20raffle%202.png)**

**Retracting a ticket bundle**

**![retracting raffle 3](https://support.emma-live.com/hs-fs/hubfs/retracting%20raffle%203.png?width=670&height=290&name=retracting%20raffle%203.png)**

![retracting raffle 4](https://support.emma-live.com/hs-fs/hubfs/retracting%20raffle%204.png?width=670&height=292&name=retracting%20raffle%204.png)

- [Auction](https://support.emma-live.com/auction?hsLang=en)
- [Auction Items Catalogue](https://support.emma-live.com/auction-items-catalogue?hsLang=en)
- [Pledging](https://support.emma-live.com/pledging?hsLang=en)
- [Raffle & Prize Draw](https://support.emma-live.com/raffle-prize-draw?hsLang=en)
- [Peer to peer](https://support.emma-live.com/peer-to-peer?hsLang=en)
- [Leaderboard](https://support.emma-live.com/leaderboard?hsLang=en)
- [Communication](https://support.emma-live.com/communication?hsLang=en)
- [Guests](https://support.emma-live.com/guests?hsLang=en)
- [Ticketing](https://support.emma-live.com/ticketing?hsLang=en)
- [Registration](https://support.emma-live.com/registration?hsLang=en)
- [RSVP](https://support.emma-live.com/rsvp?hsLang=en)
- [Check-in](https://support.emma-live.com/check-in?hsLang=en)
- [Table Planning](https://support.emma-live.com/table-planning?hsLang=en)
- [Surveys](https://support.emma-live.com/surveys?hsLang=en)
- [Polls](https://support.emma-live.com/polls?hsLang=en)
- [Agendas](https://support.emma-live.com/agendas?hsLang=en)
- [Microsite](https://support.emma-live.com/microsite?hsLang=en)
- [Payments](https://support.emma-live.com/payments?hsLang=en)
- [Account](https://support.emma-live.com/account?hsLang=en)
- [Notifications](https://support.emma-live.com/notifications?hsLang=en)
- [Integrations](https://support.emma-live.com/integrations?hsLang=en)
- [Reporting](https://support.emma-live.com/reporting?hsLang=en)
- [Best Practices](https://support.emma-live.com/best-practices?hsLang=en)
- [General](https://support.emma-live.com/general?hsLang=en)

[![Emma Logo\_POS\_rgb](https://support.emma-live.com/hubfs/Emma%20Logo_POS_rgb.svg "Emma Logo_POS_rgb")](http://www.emma-live.com)

Copyright © 2025, EMMA Live