If you guest has trouble re-setting their password or they have forgotten it at the event, you can easily re-set it for them following these steps:
- Go to Guests > Overview
- Search for the guest name
- Click on the green Edit pen
- Input a new password for them in the System Password field
- Top tip: keep it simple and easy for guest to use and remember (e.g. 123456)
- Click Save and let the guest know what their new password is
- They can change it in their Your Account section once they have logged back into their account
Re-setting a guest's password
