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Marking invoice and offline payments as paid

When you receive payment for auction items/pledges/tickets directly into your bank account because you enabled invoice payment or offline payments on your event, you can mark them paid on Emma by following these steps.

  • Go to Payments 

Auction items:

  • Click on Auction
  • Filter by All Winning Bids (filter icon on the right)
  • Select Status as Unpaid or search for the guest by name
  • Click the three dots on the row of the guest’s name and click Pay
  • Click Add Manual Payment
  • Add in a Payment Reference (e.g. Paid by BACS) and select a Payment Method (toggle on disable communication if you would prefer the guest not be notified that their payment was confirmed)
  • Click Add Payment

Marking Auction Items PaidMarking Auction Items Paid 1

Pledges/Donations:

  • Click on Pledges & Donations
  • Select Status as Unpaid (filter icon on the right) or search for the guest by name
  • Click the three dots on the row of the guest’s name and click Pay
  • Click Add Manual Payment
  • Add in a Payment Reference (e.g. Paid by BACS) and select a Payment Method (toggle on disable communication if you would prefer the guest not be notified that their payment was confirmed)
  • Click Add Payment

Marking Pledges Paid

Marking Auction Items Paid 2

Ticketing:

  • Click on Ticketing
  • Select Status as Unpaid (filter icon on the right) or search for the guest by name
  • Click the three dots on the row of the guest’s name and click Pay
  • Click Add Manual Payment
  • Add in a Payment Reference (e.g. Paid by BACS) and select a Payment Method (toggle on disable communication if you would prefer the guest not be notified that their payment was confirmed)
  • Click Add Payment

Marking tickets paid

Marking Auction Items Paid 3

ALL unpaid items at once per guest:

  • Click on Guests
  • Select Status as Unpaid (filter icon on the right) or search for the guest by name
  • Click the three dots on the row of the guest’s name and click Pay
  • Click Add Manual Payment
  • Add in a Payment Reference (e.g. Paid by BACS) and select a Payment Method (toggle on disable communication if you would prefer the guest not be notified that their payment was confirmed)
  • Click Add Payment

Marking ALL items paid at once for a guestMarking Auction Items Paid 4