---
title: How to send e-tickets
description: If you are wanting to send e-tickets to your guests for check-in etc simply follow these steps.
---

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# How to send e-tickets

## If you are wanting to send e-tickets to your guests for check-in etc simply follow these steps.

- Go to **Comms** \> **Log**
- Click **Send New**
- Select Ticketing tab \> click on the **E-ticket distribution** template
- Check the email and SMS one final time to ensure it is the desired wording or amend them in Communication Templates
- Click on the **Select** **Recipients** button\> the required recipient list will be defaulted to the correct template **(Guests With Ticket – e-Ticket)** 
    - *Note: it is vital that you select this recipient list as this is what determines the e-tickets being attached*
    - *Payment Status Filter: This filter will be defaulted to **Paid** (only guests who have paid tickets will appear in the recipient list). You can change this filter to **All** if you want to send e-tickets to both paid and unpaid ticket holders.*
    - *If you are using the **RSVP** functionality, you will see an RSVP Status Filter: This filter will be defaulted to **All.** If you only want to send e-tickets you have **RSVP’d Yes,** you can select **Yes** from the dropdown.*
- You will then be able to view the **Recipients,** and you can unselect any guests if necessary
- Click on the **Continue to preview button**
- Click ‘**Send**’ \> click ‘**Send**’ again to confirm

*The communication will be sent out within 5-10 minutes and will appear in the Log.*

**E-ticket communication template**

![How to send e-tickets 2-1](https://support.emma-live.com/hs-fs/hubfs/How%20to%20send%20e-tickets%202-1.png?width=670&height=279&name=How%20to%20send%20e-tickets%202-1.png)

 **E-ticket recipient list** 

**![How to send e-tickets 3](https://support.emma-live.com/hs-fs/hubfs/How%20to%20send%20e-tickets%203.png?width=670&height=278&name=How%20to%20send%20e-tickets%203.png)**

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