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How to collect guest information if selling tickets outside of Emma (Registration)

If you choose to sell tickets through an external platform, Emma can still support the rest of the guest journey.

Firstly, you will need to add your Table Hosts / Lead Purchasers to Emma

  • Please see the help article here for adding guests to our event * We recommend only uploading First Name, Last Name and Email for the contact details

How to collect guest info 1

Create the ticket/s that this host / purchaser has bought outside of Emma e.g Table of 10, an Individual Ticket or a Team of 4

  • Please see the help article here for creating a ticket

How to collect guest info 2

If you need to collect dietaries or other information for each guest, the ticket will need to be assigned registration questions

  • Please see the help article here for assigning registration questions to tickets

How to collect guest info 3 

Assign the ticket/s to your Table Hosts / Lead Purchasers

  • Please see the help article here for assigning tickets to guests * We recommend toggling on Disable Ticket Communications when assigning, so that guests are not notified at this stage

How to collect guest info 4

Once your Table Hosts / Lead Purchasers have been assigned their tickets, you can send the communication asking them to complete their guest’s information

  • Please see the help article here for sending Table Hosts / Lead Purchasers the Guests with Registration Info Incomplete email * You can amend the email if you wish, before sending

How to collect guest info 5