---
title: How a winning guest redeems an Emma Auction Item e-voucher
description: The winning guest of an Emma Auction item must follow the steps below to redeem their prize
---

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# How a winning guest redeems an Emma Auction Item e-voucher

## The winning guest of an Emma Auction item must follow the steps below to redeem their prize:

- Once successful payment has been made, the winning guest will receive an email with the Subject: ***Redeem your item – Auction Item Title***
- Click **Redeem your item** via the button in the email
- Complete the **required questions** listed on the redemption form and tick the **Ts and Cs box**
- Click **Redeem Voucher**
- The supplier of the auction item will be in touch within 3-5 working days to confirm their booking

*If you have any questions on the redemption of your voucher, please contact [eliza@emma-live.com](mailto:eliza@emma-live.com)*

*\*Please note that Emma Auction Item Vouchers have a 1-year expiry date from the date of payment.*

**Winner’s Voucher Redemption Email**

 ***![Voucher Redemption 1](https://support.emma-live.com/hs-fs/hubfs/Voucher%20Redemption%201.png?width=670&height=448&name=Voucher%20Redemption%201.png)***

**Redemption Form**

![Voucher Redemption 2](https://support.emma-live.com/hs-fs/hubfs/Voucher%20Redemption%202.png?width=670&height=594&name=Voucher%20Redemption%202.png)

**Viewing the Voucher Status in Guest Account**

![Voucher Redemption 3](https://support.emma-live.com/hs-fs/hubfs/Voucher%20Redemption%203.png?width=670&height=448&name=Voucher%20Redemption%203.png)

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