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Checking in guests at your event

You are able to check in your guests using their QR code from the E-Ticket which you can scan, or if E-Tickets are not distributed, you can check them in manually. Simply follow these steps.

To check in your guests at the event, they have to have a ticket assigned to them. 

If you are not selling tickets through the microsite, you will need to upload your guests to the event and then create a “Check In” ticket (this can be hidden) and allocate it to all the guests who have been invited to your event.

View ‘Adding guests to your event’ help article

View 'Creating a Ticket' help article

View ‘Assigning tickets to guests’ help article

 

Creating a Check-In account:

  • First you need to create an account for checking guests in:
    • You can either sign up on the microsite as a guest would, or;
    • Add yourself as a guest from Guests > Overview (you would still need to set a password on the microsite in this case)
  • Once the account has been created, go to Guests > Overview and click on Edit on your profile
  • Scroll down to General Data section and enable “Client Admin User” 
  • Click Save
  • This will populate an Admin Dash tab in Your Account for checking guests in

 

Changing your account to Client Admin User

 

Admin Dash tab in Your Account 

 

Using E-Ticket QR code scanning for Check-In:

  • Sign In with your Check-In account on the microsite
  • Click on Your Account and then on Admin Dash tab
  • Click on the Scan button and Allow your device to use the camera for it
  • Point your camera on the QR code and the system will automatically scan it
  • Once it's scanned click Scan Next

 

*The screen will show in green when the guest has been checked in and will show their name, ticket name, host name, and table number

**The screen will show in red if the guest has been already checked in - this is a security measure to keep guests from sharing their tickets with anyone who is not invited to the event

Scanning a QR code

 

*Guest Checked In

 

**Error: Guest has been already checked in

 

Checking guests in manually when no E-Ticket has been distributed:

  • Sign In with your Check-In account on the microsite
  • Click on Your Account and then on Admin Dash tab
  • You will see all the guests who have a ticket assigned to them in alphabetical order by Last Name
  • Underneath the guests name you will see their ticket name and the host name
  • The default filter is always “Not Attended” so that the list gets shorter with each guest you have already checked in - you will see the number of guests not checked in yet at the top left corner
  • You can change the filter to All Guests or Checked In guests to see guest numbers
  • You are also able to filter by ticket name (for example if you are checking in only VIP reception tickets at this time)
  • You can use the Search field to search for specific guest
  • Simply click on the Check In button on the right to the guest name to check them in
  • On the pop up click Check In to get back to the guest list
  • You can use the Bulk Action check in by selecting guests who arrive as a group and checking them all in at once

 

Checking in guests manually: