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Asking guests for missing registration information

If you have registration questions attached to your tickets and would like to send a reminder to guests to complete their registration, simply follow these steps.

  • Go to Comms > Log
  • Click Send New
  • Select Guest Registration Info Incomplete* template
  • Make sure you are happy with the e-mail
    • Please make sure not to amend the email button link field
  • Click on the Select Recipients button > Select the recipient list that you would like to send the communication to
  • Default recipient list will be Guests With Registration Info Incomplete (All Fields)* recipient list            
    • If you want to send this to only table hosts then choose Guests With Registration Info Incomplete (Host Only)*
    • If you want to only send it to guests who have any required questions unanswered, select Guests With Registration Info Incomplete (Required Fields)*
  • Once you have selected the recipient list, click on the Continue to preview button
  • Click ‘Send’ > click ‘Send’ again to confirm

The communication will be sent out within 5-10 minutes and will appear in the Log.

Sending registration info incomplete template to guests

 Sending registration 1

Selecting the correct recipient list

Sending registration 2