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AI Terms and FAQs

Key information about using Emma AI

Terms

By using the Emma AI feature, you agree to the following terms and conditions:

  1. Purpose: The AI feature is designed to provide automated responses and assistance related to fundraising activities e.g. writing auction item titles. It may help with inquiries, suggestions, and content creation but is not intended to replace professional advice or human interaction.
  2. Data Usage: Any information you provide through the Emma AI feature may be processed to generate responses. We will not use your personal data for purposes other than providing the service unless specified separately in our Privacy Policy.
  3. Accuracy and Limitations: Emma AI uses advanced language models to provide responses. However, the information provided may not always be accurate, complete, or up-to-date. We recommend verifying any important information through additional sources or human assistance.
  4. User Responsibility: You are responsible for ensuring the accuracy of any content generated by Emma AI and for using the generated content in accordance with applicable laws and regulations, including fundraising and data privacy laws.
  5. No Liability: We are not responsible for any errors, omissions, or consequences arising from the use of the Emma AI feature. You use the AI feature at your own risk.
  6. Changes and Updates: We reserve the right to update or modify these terms at any time. Any changes will be reflected in the platform’s terms and conditions, and users will be notified as appropriate.
  7. Opt-Out: You can choose not to use the Emma AI feature at any time. Simply disable the feature in your account or contact our support team for assistance.

By using Emma AI, you acknowledge that you have read and agree to these terms.

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FAQs

General

How do I start using Emma AI?

To begin using Emma AI, simply ensure that it is enabled within your account. Once enabled you can easily start using it when prompted. 

Who can use Emma AI on my team?

All users in the account will be able to use Emma AI features when it is enabled in your account.

What if I don’t see Emma AI in my account?

If Emma AI features are not available in your account, please contact your account manager.

Can I bring my own model or use my own API key with Emma AI?

Currently, Emma AI does not support bringing your own model or using custom API keys.

 

Understanding Emma AI Data Practices

Which AI models does Emma AI use?

 Emma AI uses ChatGPT as its AI model provider for Emma AI functionalities. This model is carefully chosen to deliver accurate and efficient AI-powered outputs across a variety of use cases on the platform. Emma continually evaluates its AI model to ensure the highest quality experience for our users.

Who owns the content provided to Emma AI

You retain full ownership of the content you provide and the content generated by Emma AI.

Will Emma use my customer data or content to train AI models?

No, Emma does not use your customer data or content to train its AI models, and we do not allow others to do so.

How does Emma monitor and improve Emma AI?

We are dedicated to delivering an intuitive and high-quality experience with Emma AI. We may review data from your interactions with Emma AI to ensure features work seamlessly and meet your needs. This allows us to detect and prevent harmful or unlawful activities, comply with legal obligations, and continually improve the platform. Your data is not used to train AI models.

Can I opt out of Emma's temporary access to my content for improvement?

Yes, you can opt out by contacting your account representative. If your email address is linked to multiple Emma accounts, please specify in your request which account(s) you want to opt out. Please note that only admins can submit and complete this request. It may take up to 5 business days to process your request.

 

Performance & Security

How does Emma AI ensure reliability, fairness, and unbiased results?

Emma AI leverages the Emma AI model equipped with measures for accuracy and bias mitigation.

What are the limitations of using Emma AI?

Emma AI is designed to enhance productivity within a safe and responsible environment. It is important that all content generated by AI is checked before being published.